General Terms for Using the Thrill Platform
By accessing thrill or using its mobile application, every user agrees to be bound by the terms and conditions set out on this page. These terms form a legally enforceable agreement and apply to all services, including sports betting, casino games, account management, bonuses, and customer support interactions.
User Eligibility and Account Registration
To register an account and use the services, a user must meet the following conditions:
- Be at least 18 years of age at the time of registration;
- Be located in a jurisdiction where accessing online betting and gaming services is not prohibited by local law;
- Not be a resident of any restricted territory as defined by the platform’s operating license;
- Provide accurate, complete, and up-to-date information during the registration process;
- Hold only one registered account on the platform at any given time.
Registration of duplicate accounts is strictly prohibited. The platform reserves the right to close any duplicate accounts and forfeit associated balances or bonuses pending review.
Platform Use and Acceptable Conduct
Users agree to access the platform solely for personal, non-commercial purposes. The following conduct is prohibited:
- Using automated systems, bots, or scripts to interact with the platform;
- Attempting to exploit technical errors, bugs, or loopholes for financial gain;
- Engaging in any form of collusion, fraud, or match-fixing in relation to any event;
- Sharing account credentials with third parties or allowing others to place bets on your behalf;
- Any activity that interferes with the normal operation of the platform.
The platform reserves the right to suspend or permanently close any account where prohibited conduct is identified, with or without prior notice.
Right to Modify Terms
Thrill reserves the right to amend, update, or replace any portion of these terms and conditions at any time. Changes will be communicated through the official website, and continued use of the platform following a published update constitutes acceptance of the revised terms. Users are responsible for reviewing the terms periodically to remain informed of any changes.
Content Ownership and Intellectual Property
All content available on thrill, including but not limited to software, graphics, text, logos, and odds data, is the intellectual property of the platform or its licensed content providers. Reproduction, redistribution, or commercial use of any such content without prior written authorisation is not permitted.
Limitation of Liability
The platform does not accept liability for losses arising from the following circumstances:
- Interruption of services due to scheduled maintenance or technical faults beyond reasonable control;
- Delays in transaction processing caused by third-party payment providers;
- Errors in odds or event results that are corrected in accordance with official sporting body rulings;
- Losses resulting from a user’s failure to comply with these terms.
The platform’s total liability in any circumstance is limited to the amount directly at issue in the relevant transaction or event.
General Betting Rules on Thrill
All bets placed on the platform are subject to the general betting rules set out in this section, in addition to any sport-specific or event-specific rules that may apply. Users are advised to read all applicable rules before placing any bet.
Eligibility to Place Bets
To place a bet, a user must:
- Hold a verified and active account in good standing;
- Have sufficient funds available in the account balance;
- Be accessing the platform from an allowed jurisdiction;
- Not be subject to any active account restriction or self-exclusion.
Bet Acceptance and Processing
All bets are accepted subject to the availability of the relevant market and the confirmation of odds at the time the bet is submitted. The platform reserves the right to:
- Refuse or limit any bet without providing a reason;
- Restrict the maximum stake permitted on specific markets or for specific accounts;
- Void bets that are placed on markets affected by technical errors or incorrectly published odds.
A bet is only confirmed once the user receives an official bet confirmation reference number. Bets that do not receive confirmation are not considered valid.
Minimum and Maximum Bet Amounts
Betting limits apply to all markets and may vary depending on the sport, event, market type, and the user’s account status. Specific minimum and maximum stake amounts are displayed within the bet slip interface at the time of placement. The platform reserves the right to adjust these limits at any time.
Calculation of Winnings
Winnings are calculated by multiplying the confirmed stake by the odds displayed at the time of bet placement, unless the user has selected a specific odds format that adjusts the display. For accumulator bets, the total return is calculated by multiplying the odds of each individual selection together, then applying the result to the stake.
In the event of a dispute regarding the settlement of a bet, the platform’s records constitute the definitive reference. Any identified settlement errors will be corrected, and accounts will be adjusted accordingly, regardless of whether funds have already been withdrawn.
Betting Restrictions
Certain restrictions may apply to individual users or market types, including:
- Reduced maximum stakes for accounts identified as high-frequency or high-value bettors;
- Temporary suspension of betting rights during system maintenance;
- Exclusion from specific promotions or bonus-linked betting markets.
Cancellation and Void Policies
Bets may be declared void under the following conditions:
- The relevant event is cancelled, postponed, or abandoned before reaching the required completion threshold as defined by sport-specific rules;
- An event is settled based on results that are subsequently overturned by the relevant governing body;
- A technical fault results in odds being published at a demonstrably incorrect level.
Voided bets result in the return of the original stake to the user’s account balance.
Responsible Gambling on Thrill
Available Account Controls
The platform is committed to supporting users in maintaining control over their betting activity. Responsible gambling tools are available to all registered account holders and can be accessed through the account settings section.
Users can apply the following controls to manage their activity:
- Deposit limits: Set daily, weekly, or monthly caps on the total amount that can be deposited into the account;
- Loss limits: Define a maximum amount that can be lost over a specified period;
- Session time limits: Restrict the duration of individual betting sessions;
- Reality checks: Receive periodic notifications displaying the length of the current session and account activity;
- Self-exclusion: Request a temporary or permanent suspension of the account, preventing access for a defined period or indefinitely;
- Cool-off periods: Apply a short-term break from the account without initiating full self-exclusion.
Once a self-exclusion is activated, it cannot be reversed before the selected exclusion period has elapsed. Users who attempt to re-register during a self-exclusion period will have the new account closed upon detection.
Self-Assessment
Users who are uncertain about their gambling behaviour are encouraged to complete a self-assessment questionnaire, available through the responsible gambling section of the platform. This tool is designed to help users identify signs of problematic betting patterns.
Support Organisations
Users seeking external assistance for gambling-related concerns can contact the following support organisations:
- Gamblers Anonymous India: Provides peer support for individuals affected by compulsive gambling;
- iGaming Counselling Services: Offers confidential support and guidance for those experiencing gambling-related difficulties;
- National Centre for Responsible Gaming (NCRG): A research and education body focused on gambling harm reduction.
The platform does not provide clinical support directly. Users experiencing distress are encouraged to seek professional guidance through the organisations listed above.
Anti-Money Laundering Policy
The platform operates in accordance with applicable anti-money laundering (AML) and counter-terrorism financing (CTF) obligations. All users are subject to these requirements as a condition of account use.
Legal Obligations
The platform is required to implement and maintain measures to prevent the use of its services for money laundering or the financing of illegal activities. These obligations include:
- Conducting identity verification for all registered accounts;
- Monitoring transactions for indicators of suspicious activity;
- Reporting suspicious activity to the relevant authorities as required by law;
- Maintaining records of identity documents and transaction histories in accordance with applicable retention requirements.
Know Your Customer (KYC) Procedures
All users must complete the KYC process before withdrawals are authorised. The KYC procedure involves the submission of identity documents, proof of address, and, where applicable, proof of the source of funds. The platform may request enhanced due diligence documentation for accounts that exhibit high-value or unusual transaction patterns.
Transaction Monitoring
All account activity is subject to automated and manual monitoring. Transactions flagged as potentially suspicious may be subject to additional review. Indicators that may trigger enhanced scrutiny include:
- Large or frequent deposits followed by immediate withdrawal requests;
- Deposits originating from multiple payment methods within a short timeframe;
- Betting patterns inconsistent with the account’s established history;
- Deposits or withdrawals involving jurisdictions or payment methods associated with elevated financial crime risk.
Consequences of Policy Violations
Users found to be in breach of AML or CTF obligations may be subject to the following actions:
- Temporary suspension of the account pending investigation;
- Permanent closure of the account;
- Freezing of account funds pending legal determination;
- Reporting of account details and transaction records to law enforcement or regulatory authorities.
The platform will cooperate fully with any lawful investigation by competent authorities.
Privacy Policy and Data Protection
The platform collects and processes personal data in accordance with its privacy policy and applicable data protection legislation. Users are encouraged to read the full privacy policy, available as a separate document on the official website.
Data Collected
The following categories of personal data may be collected during registration and ongoing account use:
- Full name, date of birth, and contact details;
- Government-issued identification numbers, such as PAN or Aadhaar;
- Financial information, including payment method details and transaction records;
- Device information, IP address, and browsing behaviour on the platform;
- Communications submitted through customer support channels.
How Data is Used
Collected data is used for the following purposes:
- Verifying user identity and processing account registration;
- Processing transactions and managing account balances;
- Complying with AML, KYC, and legal reporting obligations;
- Delivering personalised services, including relevant bonus and promotional communications where permitted;
- Analysing platform performance and improving user experience.
Personal data is not sold to third parties. It may be shared with regulated service providers, payment processors, and legal authorities where required by law or contract.
User Rights
Users have the following rights in relation to their personal data:
- The right to access a copy of the personal data held on their account;
- The right to request correction of inaccurate or incomplete information;
- The right to request deletion of personal data, subject to applicable legal retention requirements;
- The right to withdraw consent for data processing activities where consent is the legal basis;
- The right to lodge a complaint with a relevant data protection authority.
Requests relating to personal data rights can be submitted through the platform’s customer support channels.
Security Measures on Thrill
The platform employs a range of technical and organisational measures to protect user accounts, personal data, and financial transactions from unauthorised access, loss, or misuse.
Data Encryption
All data transmitted between users and the platform is encrypted using industry-standard SSL (Secure Socket Layer) or equivalent TLS protocols. This applies to login sessions, account registration, payment transactions, and all other data exchanges conducted through the website and mobile application.
Account Security Features
The following account-level security measures are in place:
- Two-factor authentication (2FA): Users can enable 2FA to add a secondary layer of verification to the login process, requiring confirmation through a registered device or email address;
- Session management: Inactive sessions are automatically terminated after a defined period of inactivity;
- Login monitoring: Unusual login attempts, including those from unrecognised devices or locations, are flagged and may trigger additional verification steps;
- Password protection: Passwords are stored in encrypted form and are never transmitted in plain text.
Continuous Activity Monitoring
The platform maintains continuous monitoring of account activity to detect and respond to potential security incidents. Monitoring protocols include:
- Detection of irregular betting patterns or account access behaviour;
- Alerts for multiple failed login attempts;
- Review of transactions that deviate from established account patterns;
- Automated and manual fraud detection processes operating across all account types.
User Responsibilities
Users are responsible for maintaining the security of their own account credentials. The following practices are required:
- Never share login details, passwords, or verification codes with any third party;
- Use a unique, strong password not used on other platforms;
- Log out of the account after each session, particularly on shared or public devices;
- Report any suspected unauthorised access to customer support immediately.
The platform will not be held liable for losses resulting from a user’s failure to maintain adequate account security on their own devices.